NexaVend: Privacy Policy & Terms of Service
Last Updated: August 3, 2026
Welcome to NexaVend. By accessing our website or engaging our services, you agree to the following terms. Please read them carefully.
PART 1: PRIVACY POLICY
NexaVend is committed to protecting your privacy and handling your personal information securely. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect information necessary to provide our services and communicate with you.
From Venue Partners (B2B): Business name, ABN, contact person’s name, email, phone number, physical venue address, and bank account details (for commission payments).
From Website Visitors: Name, email, phone number, and venue type submitted via our contact/assessment forms.
From Machine Users (B2C): We do not collect personal data from individuals playing our claw machines. Transaction data from cashless payments is anonymised and used solely for machine telemetry and maintenance.
2. How We Use Your Information
We use your data to Assess venue suitability and manage machine placement. Process and pay venue commission payments. Communicate regarding maintenance, updates, or contract changes. Send marketing or promotional material (only if you have explicitly opted in).
3. Disclosure of Information
We do not sell your personal information. We may share data with trusted third parties strictly for business operations, such as Payment processing and telemetry providers (e.g., Stripe).Accounting and bookkeeping software. Legal or financial advisors, if required by law.
4. Data Security
We implement industry-standard physical, electronic, and managerial procedures to safeguard your information from unauthorised access, modification, or disclosure.
5. Access and Correction
You have the right to request access to the personal information we hold about you, or request corrections if it is inaccurate. Please email mikea@nexavend.com.au to make a request.
6. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us at mikea@nexavend.com.au. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
PART 2: TERMS OF SERVICE1.
Acceptance of Terms
By using the NexaVend website (nexavend.com.au) or entering into a business relationship with us, you agree to be bound by these Terms of Service.
2. Intellectual Property
All content on this website, including the NexaVend logo, branding, text, graphics, and software, is the property of NexaVend and is protected by Australian copyright and trademark laws. You may not reproduce or distribute our content without prior written consent.
3. Website Use and Disclaimers General Information:
The information provided on this website is for general informational purposes only. While we strive for accuracy, we make no warranties regarding the completeness or reliability of the content.
Not Financial/Legal Advice: The revenue estimates and business models discussed on our site are projections and do not constitute guaranteed financial or legal advice.
4. Venue Placement Agreements Separate Contract:
The actual legal relationship between NexaVend and a Venue Partner is governed exclusively by the formal Venue Placement Agreement signed by both parties.
Core Terms Summary:
In the event of a discrepancy between this website and the signed Agreement, the signed Agreement prevails. Generally, NexaVend retains full ownership of the machines, the Venue provides a standard power point and floor space, and commissions are paid as outlined in the specific contract.
5. Liability and Indemnity Limitation of Liability:
To the maximum extent permitted by law, NexaVend shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
Machine Use:
NexaVend maintains its machines to high safety standards. However, the Venue Partner is responsible for ensuring the machine is placed in a safe, supervised area. The Venue Partner agrees to indemnify NexaVend against claims arising from the Venue's negligence or misuse of the machine by third parties.
6. Governing Law Victoria, Australia.
Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that State.
7. Changes to Terms
NexaVend reserves the right to update this Privacy Policy and Terms of Service at any time. Continued use of our website or services following any changes constitutes acceptance of the new terms.